Slotum Privacy Policy

At Slotum Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Slotum, use our services, or engage with the Slotum casino login system. By registering an account and using our platform, you agree to the practices described in this policy.

Who We Are

Slotum is owned and operated by Novatrix SRL, a company registered in Costa Rica (reg. 3-102-893958), with its registered address in Potrero Cerrado, North Side of Manuel Avila Camacho School, County 07 of Oreamuno, Province 03 of Cartago. We operate under an e-gaming licence issued by the Tobique Gaming Commission (Licence No. 0000002). Since 2018, we have provided our online casino services to players across Australia, Canada, New Zealand, Scandinavia, South Africa, and India.

Information We Collect

When you create an account, use our Slotum app, or browse our site, we collect various categories of personal information necessary to provide our services and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents, including proof of ID and proof of address, as part of our KYC procedures.
• We record financial information related to deposits, withdrawals, and the payment methods you use, such as Visa, Mastercard, Skrill, Neteller, Trustly, or cryptocurrency wallets.
• We track your gaming activity, including games played, wagers placed, and bonus usage, such as any Slotum bonus codes or Slotum no deposit bonus codes you redeem.
• We collect technical data, including your IP address, device type, browser information, and login timestamps, whenever you access Slotum casino mobile or desktop platforms.
• We may store communication records from your interactions with our customer support team via live chat or email.

How We Use Your Data

Our privacy policy explains how we use the information we collect to operate Slotum online casino responsibly and securely. We use your data for the following purposes:

• We use your information to verify your identity and age, ensuring compliance with responsible gambling regulations.
• We process your payments and manage withdrawals in accordance with our stated limits and deposit methods.
• We personalize your experience, including tailoring promotions like our Slotum casino welcome offer, Slotum 30 free spins, or Fantasy VIP Club rewards.
• We monitor account activity to detect fraud, prevent money laundering, and protect against unauthorized access.
• We send you service-related communications, such as updates about your Slotum casino bonus code redemptions or changes to our terms.
• We analyze aggregated data to improve our game selection, website performance, and overall user experience.

Legal Basis for Processing

We process your personal data based on several legal grounds, including your consent, the necessity to perform our contractual obligations to you as a registered player, our legitimate business interests, and our compliance obligations under gaming regulations. Where required, we will always ask for your explicit consent before processing sensitive information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience at Slotum. Cookies help us remember your preferences, keep you logged in during sessions, and understand how you interact with our site. Our cookie policy allows us to distinguish between essential cookies, required for the site to function, and optional cookies used for analytics and marketing purposes. You can manage your cookie preferences through your browser settings at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including:

• Payment processors that facilitate deposits and withdrawals through methods such as ecoPayz, Zimpler, Paysafecard, or SOFORT.
• Identity verification providers who assist us in confirming your age and identity.
• Regulatory authorities, including the Tobique Gaming Commission, when required by law.
• Alternative dispute resolution services, such as EGIS, in the event of a player dispute.
• IT service providers who maintain the technical infrastructure behind Slotum casino mobile and desktop platforms.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption technology to secure sensitive data, including payment details and identity documents. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we encourage you to also take precautions, such as using strong passwords for your Slotum casino login.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting requirements. Typically, we retain account and transaction records for a period required by our licensing authority, after which the data is securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request the deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing.
• You may withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@slotum.com, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, United Kingdom, Russia, China, and several others listed in our Terms and Conditions. If you access Slotum from a restricted jurisdiction, we reserve the right to suspend your account and withhold any associated funds.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Children's Privacy

Slotum is intended exclusively for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please reach out to our customer support team, available 24/7 via live chat or email at support@slotum.com. We are always happy to address your privacy-related inquiries.