Slotum Terms and Conditions

Welcome to Slotum Online Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, our mobile app, and all products and services we offer, including games, promotions, and account management tools. By registering an account, completing a Slotum casino login, or otherwise using our platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. About Our Company and License

Slotum is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. We have been operating since 2018 and hold a valid e-gaming license issued by the Tobique Gaming Commission, license number 0000002. We are committed to operating a fair, transparent, and secure gambling platform, and our compliance obligations are set out in full detail in this document.

2. Eligibility and Account Registration

To use Slotum casino, you must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher) and capable of entering into a legally binding contract. We serve players primarily located in Australia, Canada, New Zealand, Scandinavia, South Africa, and India, and our platform is fully optimized for players who require a Slotum casino Australia experience alongside our other regional offerings.

When you register, we require accurate personal information, including your name, date of birth, address, and payment details. You are responsible for maintaining the confidentiality of your Slotum casino login credentials. We reserve the right to verify your identity at any time and may request supporting documentation before processing withdrawals.

We restrict access to residents of certain countries, including Afghanistan, Belarus, Canada (New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, DR Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela, and Yemen. Players from Sweden and Finland may open accounts but will not be eligible for bonuses.

3. Bonuses and Promotions

We offer a range of promotions designed to enhance your gaming experience. Our welcome package provides up to 150% up to EUR 500 plus 150 free spins, tiered according to your deposit amount across your first three deposits. Free spins awarded through our promotions remain valid for 7 days from the date of issue.

We also run a Weekend Reload bonus offering 50% up to EUR 100 plus 100 free spins with the code WEEKEND, and a Weekly Cashback promotion processed every Monday. Please note that any Slotum no deposit bonus, Slotum casino no deposit bonus code, or Slotum bonus code promotion advertised through third-party affiliates must be verified on our official website, as we do not guarantee the accuracy of external listings claiming a Slotum casino no deposit bonus code or Slotum 30 free spins offer. All bonus codes, including any Slotum casino promo code or Slotum casino bonus code, are subject to individual wagering requirements, maximum bet limits, and expiry dates specified in the relevant promotion terms.

High-value players may qualify for our VIP Welcome Pack, offering enhanced deposit match bonuses. Our Fantasy VIP Club loyalty program consists of 15 chapters, rewarding you with cashback, free spins, birthday gifts, and access to exclusive tournaments as you accumulate experience points on eligible slot games.

4. Deposits, Withdrawals, and Payment Methods

We accept a wide range of currencies, including EUR, USD, AUD, CAD, NOK, NZD, ZAR, and INR, as well as cryptocurrencies such as BTC, ETH, LTC, and USDT. The minimum deposit is EUR 10, with a maximum of EUR 4,000 per transaction. We support deposits via Visa, Mastercard, Maestro, Skrill, Neteller, Trustly, ecoPayz, Zimpler, Paysafecard, SOFORT, and bank transfer, among other methods.

Any Slotum withdrawal request is subject to our verification procedures. Minimum withdrawal amounts vary by currency, starting at EUR/USD 20. We process approved withdrawals within 72 hours, and once approved, most e-wallet and card payments are instant, while bank transfers may take up to 3 business days. Daily withdrawal limits are capped at EUR 2,000, with a rolling 7-day limit of EUR 5,000 and a monthly limit of EUR 20,000. Progressive jackpot winnings, including those from our Fairy Secrets jackpot network, are paid in full without being subject to standard withdrawal caps.

5. Our Games and Software

We offer over 5,000 games from leading providers, including NetEnt, Microgaming, Pragmatic Play, Evolution, BGaming, and others. Our library includes slots, Megaways titles, bonus buy features, crash games, live dealer tables, roulette, blackjack, video poker, and progressive jackpots. Our live casino games are powered by Evolution and available around the clock.

You can enjoy Slotum casino mobile gaming through your browser without downloading a Slotum app, as our platform is fully responsive across desktop and mobile devices. Whether you access us as Slotum or search for Slotum casino, our interface adapts seamlessly to your screen.

6. Responsible Gambling and Account Security

We are committed to promoting responsible gambling. We provide tools allowing you to set deposit limits, self-exclude, or take a temporary break from our platform. If you believe you may have a gambling problem, we encourage you to contact our support team or a relevant support organization.

The use of VPNs or similar tools to disguise your true location is strictly prohibited on our platform, and any account found in violation may be suspended or closed. We may also close or suspend accounts found engaging in fraudulent activity, bonus abuse, or breach of these Terms.

7. Customer Support

We provide 24/7 customer support via live chat and email at support@slotum.com. If you experience any unresolved dispute, you have the right to escalate your complaint to the EGIS Alternative Dispute Resolution service, an independent body recognized by our license authority.

8. Limitation of Liability

We strive to provide uninterrupted access to our services; however, we do not guarantee that our website or app will always be error-free or available. We are not liable for any losses arising from technical failures, third-party payment provider issues, or circumstances beyond our reasonable control. Our liability, where applicable under law, is limited to the amount held in your account at the time of the incident.

9. Changes to These Terms

We reserve the right to amend these Terms at any time. Any material changes will be communicated through our website or via email. Your continued use of Slotum after such changes constitutes your acceptance of the updated Terms. We recommend checking this page periodically to stay informed of any Slotum casino reviews of our policy updates.

10. Governing Law

These Terms are governed by the laws applicable to our licensing jurisdiction. Any disputes arising from your use of our services will first be addressed through our internal complaints procedure before escalation to the appropriate regulatory or ADR body.

If you have any questions regarding these Terms, please contact our support team at support@slotum.com. We appreciate your trust in choosing Slotum for your online gaming experience.